Effective Date: April 1, 2024
Last Updated: April 1, 2026

At Ergobite Tech Solutions Pvt. Ltd. (“Ergobite”, “Company”, “we”, “our”, or “us”), we are committed to protecting the privacy, confidentiality, and security of the information entrusted to us by our clients, website visitors, partners, and service users.

This Privacy Policy describes how we collect, use, process, disclose, and safeguard personal information when you access our website www.ergobite.com, engage with our services, communicate with us, or otherwise interact with our digital platforms.

By accessing our website or submitting your information through our contact forms, consultation requests, or service inquiry channels, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information:

1.1 Personal Information

Information voluntarily provided by you, including but not limited to:

• Full name
• Business / company name
• Email address
• Phone number
• Job title or designation
• Country / location
• Project requirements
• Service inquiries
• Messages, consultation requests, or communication details

This information may be collected when you:

• Fill out a contact form
• Request a callback
• Book a consultation
• Submit a service inquiry
• Apply for careers or partnership opportunities

1.2 Technical and Usage Information

We may automatically collect certain information when you visit our website, such as:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website / URL
• Pages viewed
• Session duration
• Clickstream and browsing activity
• Date and time of access

1.3 Cookies and Tracking Data

We may use cookies, analytics tools, and similar tracking technologies to improve website performance, user experience, and service delivery.

2. Purpose of Data Collection

We collect and process information for legitimate business and operational purposes, including:

• Responding to inquiries and support requests
• Delivering IT consulting, AI, DevOps, product engineering, and software services
• Providing project estimates, proposals, and consultations
• Improving website functionality and performance
• Enhancing user experience
• Internal reporting and analytics
• Recruitment and career communications
• Marketing and business development communications
• Legal, compliance, and security obligations

3. Legal Basis for Processing

Where applicable under relevant data protection laws, we process personal information based on one or more of the following lawful grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection against fraud, abuse, or security threats

4. Data Sharing and Disclosure

Ergobite does not sell, rent, trade, or monetize personal information.

We may disclose information only to:

• Authorized employees and consultants
• Technology partners and service providers
• Cloud hosting and infrastructure vendors
• CRM, communication, and analytics service providers
• Legal, regulatory, or governmental authorities when required by law

All third-party service providers engaged by us are contractually required to maintain confidentiality and data protection standards.

5. International Data Transfers

As a technology consulting and software services company serving clients across India, the United States, and international markets, your information may be transferred, stored, and processed in jurisdictions outside your country of residence.

By using our services, you consent to such cross-border data transfers where necessary for service delivery.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purpose for which it was collected
• Provide services and support
• Comply with legal, tax, regulatory, and contractual obligations
• Resolve disputes and enforce agreements

Once no longer required, information is securely deleted or anonymized.

7. Data Security

We implement commercially reasonable technical, administrative, and organizational safeguards to protect personal information against:

• Unauthorized access
• Alteration
• Disclosure
• Loss
• Destruction
• Misuse

While we maintain robust security practices, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion
• Restrict processing
• Withdraw consent
• Object to certain uses
• Request data portability

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites, tools, or platforms.

Ergobite is not responsible for the privacy practices, content, or policies of external websites. Users are encouraged to review their privacy notices independently.

10. Children’s Privacy

Our website and services are intended for business and professional use and are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from minors.

11. Updates to this Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time to reflect legal, technical, or business changes.

The revised version will be published on this page with an updated effective date.

12. Data Protection and Privacy Compliance

Ergobite complies with applicable data protection regulations including GDPR and CCPA. When acting as a data processor, we process personal information strictly under the instructions of our clients and maintain contractual safeguards with all subprocessors.

13. Contact Us

For any privacy, compliance, or data protection-related concerns, please contact:

Ergobite Tech Solutions Pvt. Ltd.
Office 406, 4th Floor, Treza Business Hub,
Baner, Pune, Maharashtra – 411045, India

Email: info@ergobite.com
Phone: +91 9960018766
Website: https://www.ergobite.com